We process the data you provide directly through contact and order forms: name, email address, phone number, the message you send, as well as technical data such as IP address, browser type, and operating system, collected automatically through cookies and web analytics services.
The data is used exclusively to respond to your requests, to process orders for logistics equipment and naval components, to provide you with technical support, and to improve the security and functionality of the site. We do not use the data for profiling or automated marketing without prior consent.
Processing is based on the performance of a contract (Art. 6(1)(b) GDPR), on legal obligations (c), and on our legitimate interest in ensuring site security and improving services (f). For non-essential cookies and promotional communications, we request explicit consent (a).
Data is stored on secure servers within the European Union, accessible only to authorized personnel. We apply appropriate technical and organizational measures (SSL encryption, firewall, restricted access) to prevent unauthorized access, loss, or accidental disclosure.
We retain personal data for the duration necessary to fulfill the stated purposes, but no longer than 3 years from the last interaction, except where the law requires a longer period (e.g., tax or accounting obligations). After the expiry of the term, the data is deleted or anonymized.
You may request access to your data, rectification, deletion, restriction of processing, data portability, or withdrawal of consent at any time. To exercise these rights, you can contact us by email at info@felfelucca.com or by phone at 0727492146. You also have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing.